JD has also formalised the introduction of their Dealer Machine Monitoring Centers.
The new John Deere Machine Health Monitoring Center is Located inside the mile-long Dubuque Works facility. It is intended to change how John Deere and its dealers analyse data and proactively support customers through mainstream technology. The new centre concept was on display at CONEXPO-CON/AGG 2017. A simulated monitoring centre was the centrepiece of the exhibit, showcasing how John Deere dealers monitor machines and react and respond more efficiently to critical issues that can result in costly downtime.
John Deere and their dealers aim to seamlessly connect people, equipment, technology and insights to give forestry professionals a greater advantage. The centre is situated in close proximity to product engineering teams, as well as the teams which build many of the John Deere construction and forestry machines. It is also the home to John Deere ForestSight solution engineers and product support experts. Within the Machine Health Monitoring Center, specialists develop solutions that nourish the manufacturer’s monitoring services by analysing aggregated machine data, identifying trends that warrant a closer look and then developing new and improved preventative maintenance and repair protocols.
Data from thousands of connected John Deere machines would be analysed at this centre. The Machine Health Monitoring Center is the central nervous system of the monitoring network. While dealers focus on addressing issues that may immediately impact John Deere’s customers’ fleet, the Center keeps an eye on the big picture, drawing from the collective intelligence gained through data from thousands of machines. It enables John Deere to develop and deploy solutions to repair machines faster and help their customers avoid unexpected downtime. Working in tandem with the Machine Health Monitoring Center are Machine Monitoring Centers at dealerships across the Americas. These centres feature trained dealer specialists who use advanced telematics and alert management tools to stay on top of potential issues. When necessary, they can engage trained technicians who are armed with the capability to read and clear diagnostic codes, record machine performance data and even update software without ever visiting the machine in the field. Response time is improved and often problems can be addressed before they cause downtime. When technicians visit the machine, they can often arrive with the parts in hand to make the repair. John Deere has the goal of 100 percent of their North American dealers to have a machine monitoring strategy in place by the end of 2017. Source